Terms and Conditions

The villa owner/Bookings

Suomen Kotteria Oy 0746615-3/ Savantum Oy 1668386-2
Villanella 5, 00890 Helsinki
+358400868889/asiakaspalvelu +358400534269/Minna Kotiaho
asiakaspalvelu@kotteria.com
 

Customer

The customer agrees to follow these terms and conditions when purchasing products and services from Suomen Kotteria Oy and Savantum Oy Internet Services.

Booking conditions

These terms apply to leased and reserved products and services. Commonly, these are referred to as the "product".

Booking

  • The Customer is responsible for acquainting with the description and instructions of the product/products and to the conditions relating to the booking.

  • The reservation made by the customer is binding when the order / payment confirmation is sent to the customer's email address.

  • The customer pays the booking in accordance with the payment method chosen in accordance with the payment terms.

  • The booking system sends an order / payment confirmation to the customer's email address.

  • Suomen Kotteria and Savantum are not responsible for the unsuccessful reservation. In this case the customer must contact Suomen Kotteria immediately to correct the situation. Suomen Kotteria does not warrant that the product is still available in this situation.

  • If the product is not available, the money will be returned or replaced if possible with another product.

Cancellations and changes to reservations

  • The day of cancellation is the day that Suomen Kotteria and Savantum has been informed of the cancellation.

  • The customer is responsible for cancelling in sufficient time.

  • If the customer cancel their reservation,

    • When the reservation begins in 60 days or more, the handeling fee or prepayment that was agreed upon booking will be charged. The handeling fee is 60 € (including VAT 24%).

    • When the reservation begings in less than 60 days, the entire rental price is charged.

       

Owner's right to cancel the reservation

  • In the event of force majeure, Suomen Kotteria and Savantum can cancel the booking. A notice of cancellation will be communicated without delay to the leased customer.

  • In this case, the customer is entitled to the full refund of the rent he has paid.

  • The costs incurred to a customer because of the cancellation for a force majeure reasons will not be reimbursed.

 

Keys

  • The client is provided with instructions about the key with an e-mail after the booking has been confirmed and paid. The key is in the key box at the location.

  • A day before the reservation starts, a SMS message containing the PIN will be sent to the customer mobile number that was defined in the booking. The PIN code opens the keysafe. 

  • The PIN is only issued for valid reservations. The code may not be disclosed to third parties.

  • The customer returns the keys at the end of the reservation to the same key safe from which it was picked when the reservation was started.

  • For a lost or non-returned key, the owner is entitled to invoice all the costs of re-training or changing locks, at least 150 euros.

  • Suomen Kotteria has the right to charge a minimum of EUR 80 if it has to open the item because of missing or lost key.

 

Use of the cottage/product

  • The product is defined in the product description

  • During the rental period, the customer has access to the property and its equipment as well as to the specified services.

  • If the customer notices any defects or other remarks, he / she must immediately inform the villa owner.

  • The customer is responsible of  the cleanliness of the cottage/product as well as the waste removal during and after the rental period.

  • The customer is responsible for the final cleaning of the property at the end of the reservation unless otherwise agreed.

  • If the customer has left the cottage unclean, the costs of the cleaning will be charged from the customer. 

  • The cottage is available for the customer during the time specified in the product description.

  • Pets

    • For pets there is an additional charge of EUR 10 / pet / day.

    • The customer is fully responsible and liable for any damages caused by his/her pet.

    • Pets are not allowed to stay in the accommodation without supervision.

    • Pet owners should pay special attention to the cleanliness of the property. The accommodation is always checked after a pet has visited the cottage. If necessary, the cottage is cleaned by Suomen Kotteria.

    • The owner of the pet must also comply with any specific guidelines that have been given separately.

  • Special conditions for special rental items (Boats, Hot tub and other items at the cottage)

    • The customer must familiarize himself with the safety and operating instructions of the equipment. The equipment should be used with care and only for its normal use. The lessee undertakes to undergo a security inspection during the rental period. The rental equipment may not be taken from the country or re-rented. The customer uses all equipment and accessories at his / her own risk.

    • The customer must return the rented equipment immediately at the end of the rental period at an agreed location and in the same condition as it was when it was leased. The lessee must immediately notify the lessor if the return is delayed. The lessor is entitled to charge 50% of the rent for the overdue period, unless otherwise agreed.

    • The customer is obligated to compensate the damages caused for the rental equipment during the rental period due to negligent or incorrect handling or for defective maintenance. The customer is obligated to compensate for the new value of the damaged or lost item. Customer is responsible for compliance with transport, safety and other regulations. The customer is obliged to report any defects in the equipment immediately to the lessor.

    • The lessor is responsible for maintenanceof the equipment. The lessor is not liable for any indirect or direct costs or damages caused by the use or breakage of the equipment to the lessee. The lessor does not undertake to provide a new appliance to replace the damaged rental object and not to compensate for the indirect or immediate costs of interruptions in use.

 

Compensation for damages

  • The customer is obligated to compensate Suomen Kotteria and Savantum for all the damage he has caused to the cottage/products. The customer is also responsible for other persons visiting the site and for any damage they cause during the reservation.

  • Suomen Kotteria and Savantum does not compensate any inconvenience or costs caused by natural conditions such as insects, animals, rabies or unexpected weather variations.

 

Complaints

  • Any complaints should always be made as soon as possible after the issue is noticed.

  • If there is no satisfactory solution to a complaint and a claim for compensation is sent, the complaint must be sent in writing within one month of the end of the rental period.

  • Suomen Kotteria and Savantum will try to handle the complaint as soon as possible but within a maximum of one month.

  • If there is no satisfying agreement between the customer and Suomen Kotteria and Savantum, the customer may refer the dispute to the Consumer Complaint Board.

Terms & Conditions

Creation of a contract

  • A binding trade agreement comes into effect once the order has been confirmed (order confirmation / payment confirmation).

  • Order Confirmation / Payment Confirmation will be delivered to the Customer by e-mail

Payment terms

  • Suomen Kotteria and Savantum uses trusted and secure payment brokers in its services.

  • Suomen Kotteria and Savantum does not store any bank or credit card information at any time.

  • The customer agrees to comply with the terms of the chosen payment method.

  • Payment to Suomen Kotteria and Savantum by invoice

    • The bill is only for companies and communities.

    • The invoice must be paid by the due date indicated on the invoice

    • If the invoiced product has not been paid by the due date, the booking will be cancelled

  • Payment

    The payment intermediary of the online store is Bambora PayForm (Paybyway Oy, business ID 2486559-4), which is registered in the register of payment institutions maintained by the Financial Supervisory Authority. Payment is made via Bambora's online service and Bambora or Paybyway Oy appears on the account statement and invoice as the payee. Bambora forwards the payments to the online merchant. Payment is secure, as all information about the payment transaction is transmitted using an encrypted connection so that no third party can see the details of the payment transaction.

    The transaction is created between the e-commerce customer and the e-commerce. E-commerce is responsible for all obligations related to the transaction.

    Read more about Bambora: https://www.bambora.com

    payment options

    Through the PayForm service, you can pay with online banking IDs or payment cards (credit / debit). The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia Pivo, Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard.

    MobilePay: You can pay with your MobilePay wallet if you have allowed online shopping to pay for the app settings. Payments made with a MobilePay wallet will be charged to the debit card attached to the wallet. If it is not possible to debit the payment card, it will not be possible to pay with the MobilePay wallet in the online store.

    Pivo: The terms of use are available on Pivo's website: https://pivo.fi/kayttohdot/pivon-kayttohdot/

    Contact information for the Bambora PayForm payment service

    Bambora PayForm, Paybyway Oy (Business ID 2486559-4)
    Email: payform@bambora.com
    Phone: 09 315 82 555 (weekdays from 9 am to 5 pm)
    Postal address: Laserkatu 6, 53850 Lappeenranta

  • If the payment transaction has not been successfully completed at the time of booking, Suomen Kotteria and Savantum will not process the order.

 

General Terms and Conditions

  • The prices shown on the web service include VAT.

  • We apply dynamic pricing to accommodation. Prices depend on time and vary monthly, weekly and daily.

  • We sell products to individuals and business customers.

  • We reserve the right to change prices.

  • The Customer is responsible for the accuracy of the information provided.

  • We reserve the right to change our terms and conditions. The customer must familiarize himself to the terms of delivery in force prior to their order.